When Avril, our founder, set up Fresh Fleeces she ensured excellent customer care was at the heart of everything we do. She says: "I get really annoyed when things I buy online are disappointing and companies are hard to deal with. Buying a piece of jewellery, whether for you or as a gift, should be enjoyable. I am a very honest and open person and that's how I want Fresh Fleeces to do business"
We have a no-quibble guarantee and if you are not completely happy with any piece of sheep jewellery you buy from us, then we will go out of our way to put a smile on your face. And if somehow we are unable to do that, then you'll get a full refund straight away...we can't say fairer than that!
We also have no hidden charges and prices included worldwide insured delivery.
A lot of our sheep jewellery sales are via word of mouth and we believe that our customer service is what drives this. Avril says: "If you are happy then you tell your friends and it's great to get that personal endorsement."
Trustpilot collects reviews from customers a few weeks after they have received their jewellery. This gives them a real chance to wear our jewellery and give an honest review of both our jewellery and customer service.
We are delighted to be one of the top 100 companies (No 44 at the minute!) in the very competitive jewellery category. For a small company from Northern Ireland to be holding their own against the larger businesses worldwide is a great accolade and one we are very proud of.
We have made a short video featuring what our customers say and we'd love you to watch! As always you can keep in touch with our team by following this link.